Monday, August 20, 2007

Charter Ranks Lowest in Customer Satisfaction

In the recently released J.D. Power and Associates 2007 Residential Cable/Satellite Satisfaction Study, Charter Communications ranked lowest in customer satisfaction in the North Central region that includes Wisconsin.

For any of you that has ever to deal with Charter, this comes as no surprise. Their prices are ridiculously high, their technical support is a joke and their service is spotty at best (both Internet and cable). To be fair, most cable companies have similar flaws, but Charter is always the worst.

This may be the No. 1 reason why the legislation should allow the cable bill to pass: So that consumers get more choice, instead of being stuck in a monopolistic setting.

WOW!, which operates in areas of Illinois, Michigan and Ohio, led the North Central region for the second straight year, scoring 729 on the 1,000-point scale, 21 points above last year. DirecTV was second with 661, followed by DISH Network at 640, Insight at 616, Time Warner Cable at 606, Bright House at 580, Comcast at 572 and Charter at a paltry 562.

The study is based on six factors -- performance and reliability; customer service; cost of service; image; billing; and offerings and promotions -- and on responses from 17,033 U.S. households.

No wonder Charter isn't financially sound.

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